 Do you want to buy now and pay later? Now you can choose Bill Me Later to fund your PayPal purchases and have flexibility when you pay your bill. Q: How do I checkout using Bill Me Later at HAIRVEDA? A: Just select Bill Me Later as your payment choice when you check out. You'll give your date of birth and the last 4 digits of your social security number, accept the terms, and you're done. Approval takes only seconds. Once you’ve started using Bill Me Later, you'll see it as a payment option when you check out with PayPal. Learn More |
Q:When should I expect my order to ship?
A: Expect your order to ship between 5-10 business days. Do not include weekends. We Ship 1x per week. Keep in mind that each product is made by hand and we do not have a stocked inventory of pre-made products. We do this to ensure freshness and quality. We receive large amounts of orders daily. If your order is not shipped within this time frame, please contact us.
Q: Do you really make all your products by hand?
A: Yes! We make all our products in a clean facility by hand under the strictest conditions.
I wouldn't have it any other way.
Q: How do you come up with these products?
A: Many of these products were originally made specifically for me and my family. Most of my ideas come from the Indian Ayurvedic method of hair care. I customize my products to suit ethnic hair. Other ideas came from customers who needed specific products to address issues. None of my products can be found for resale or drop-ship. I take great pride in the creative force behind HairVeda and the unique products we make available to you.
Q: How do I make payment?
A: We prefer Pay Pal or BillMeLater. However, if you do not have a paypal account, you can make a purchase with a credit card or e-check. We accept Visa and MasterCard, Discover, Echeck billed in US Dollars. If you would like to pay by check, please send your order and a check for the total +6.95 shipping fee if the order totals under $50 to Hairveda PO BOX 65, Mt. Rainier, MD 20712. Please email us prior to sending your check for an order #.
Q: Will my credit card number be kept confidential?
A: Your Credit Card details are accepted through secure Pay Pal checkout protocol. No member of HairVeda has access to your credit information. All transactions are secure, powered by CGI scripts capable of processing credit card transactions insuring that the information is encrypted before it is transmitted.
Q: How do I know my order has been placed?
A: After you have placed the order, you will get an e-mail from PayPal confirming each order and payment. Please check your e-mail and if you need any correction, you can email us before the items are shipped. You will also get a personal email from one of our HairVeda team members with more details bout how your order is processed.
Q: How are the items delivered?
A: The delivery method depends on the total weight of your package. Packages weighing over 1 lb will be delivered via USPS Priority 2-3 day for orders over. Smaller packages 1 lb and under, will be delivered USPS First Class mail 2-5 days. International: We ship USPS International Flat Rate Priority (6-10 days after shipment).
Q: What About Missing Packages/Lost, Damaged or Stolen Items?
A: Once your HairVeda order is in the possession of the USPS carrier/postal service, we are not responsible for your package. If your package is stolen/lost or damaged by USPS we cannot replace the items. All lost packages are the responsibility of USPS. Please contact the nearest post office to work out any shipment problems. We only have the capacity to track a package.
Q: Can you guarantee the date of delivery?
A: We take all efforts to deliver packages on time. But sometimes, when we run out of stock of the ordered items, delivery might be delayed. Be assured that such conditions occur rarely. If we run out of a product and you have ordered several products, we will send the products we have in stock and send the remaining products when they are available with no extra shipping cost to you.
Q:How do I know that the item has been shipped?
A: After the delivery PayPal will send you a confirmation of delivery by e-mail. You will be furnished a Delivery tracking number. You can go to the USPS website at www.usps.com to track your package to your door.
Q: Can I cancel my order and get a refund?
A: You can cancel at any item before it enters the shipment process. Usually if you email us within 24 hours of placing the order, we will be able to cancel your item(s) and refund your card/ bank/ Paypal account. All promotional & special sales are final.
Q: Can I get a refund after my items are recieved?
A: Each package comes with a 100% satisfaction guarentee. If you are unsatisfied with your product, HairVeda will make every attempt to correct the problem. Simply email us, state the issue and we will resolve it as soon as possible! We issue store credits and or refunds under special circumstances. Please let us know about any defects or problems you are having with your order within 5 days of delivery. We cannot refund/issue a store credit beyond this point. Because our producs are handmade, we include a preservative in most items. After product receipt and inspection, it is up to the custoemr to practice safe handling methods and to use the products responsibly. All our products are sold as is and we assume 0% (None/No)liability for damages when the product is used in an unsafe, negelctful manner. See our Terms.
Q: Will you share my data with anybody else?
A: HairVeda has a strict privacy policy. We will never use your data outside of www.Hairveda.net, UrbanAroma, Paypal.com/Ebay. All information will be kept confidential and will only be used for normal shipping and customer care purposes.